Frequently asked questions

Cost FAQ

Q: What's included in the monthly rent?
A: All utilities, unlimited hi-speed wifi throughout the building, 100 HD, TV and music channels, fully furnished accommodations, apartment cleaning twice a month.

Q: Do we have to pay a security deposit?
A: Yes, one half a month's rent, which is refundable at move-out, as long as there are no outstanding issues.

Q: What if my plans change after paying the security deposit, and I have to cancel before my move-in date?
A: No problem! Your security deposit is fully refundable as long as you give us at least one month's written notice of cancellation before your scheduled move-in date.

Q: Do I have to sign a Lease?
A: Yes, student residents sign a 12 month lease.

Apartment FAQ

Q: Can I request to be roomed with another student of my choice?
A: Yes. You can. This is done through the online registration.

Q: How do you choose my roommates that I would share with?
A: We will match lifestyle, curriculum, interests based on the preference questionnaire you fill out as part of your registration.

Q: Can more than one student occupy a single bedroom?
A: No. Each bedroom is set up for single student occupancy.

Q: What will be in my furnished bedroom?
A: A single bed, nightstand, desk, swivel desk chair, closet.

Q: Are there locks on our bedroom doors?
A: Yes

Q: What is in the common area of each apartment?
A:The living rooms have couch, loveseat and chair, coffee tables, 50" HD TV, art. The Kitchens are fully outfitted with pots and pans, dishes, cutlery, with stools around the counters. The kitchens have stainless steel appliances - fridge, stove, dishwasher, microwave. Many suites have two fridges.

Q: Are linens supplied?
A: No. You need to bring your own bathroom and kitchen linens, and bedding linens.

Q: Are the apartments air conditioned?
A: Yes.

Residence FAQ

Q: What kind of WiFi coverage is included?
A: Wifi coverage is all throughout the student residence. It is not restricted to just your apartment. There are no limits to the number of devices you can connect at any given time, and there are no data limits.

Q: Is parking extra?
A: Yes. $40 - $50 per month, depending on vehicle size. There is limited parking space, so parking is on a first come first served basis.

Q: Are there on site laundry facilities?
A: Yes. We have 3 laundry rooms. $2 per wash and $2 per dry. The facilities will be open from 7:00AM to 11:00PM daily.

Q: Is there bike storage?
A: Yes. We have 2 storage lockers for bicycles, included at NC.

Q: Are pets allowed?
A: No.

Q: What are the amenities in the Residence?
A: A fitness room, a Yoga Studio, a Quiet Study, and Social Lounge. All are open from 7:00AM - 11:00PM daily. The Quiet Study will be open 24/7. The Social Lounge will have a large screen TV, pool table, foosball table and comfortable lounge area.

Q: Is smoking in the Residence allowed?
A: No. This is a non-smoking Residence.

Q: What are the security features of the student Residence?
A: All entrance doors to apartments are SmartLock Keyed access. Security Access cards open all doors to the Residence, including amenity rooms. The Residence has 24 hour monitored security cameras throughout, as well as around the exterior of the Residence.

Q: What if I need to contact the property manager about a security or maintenance issue?
A: All residents will have text, email, and telephone contact details, to be able to reach the Property Manager 24/7.

Miscellaneous FAQ

Q: Will you have Residence Advisors living in the building?
A: We have three Residence Advisors living full time in the building. They are the first point of contact for any needs a resident may have.

Q: Will I have a mailbox?
A: Yes. There will be one mailbox designated for each apartment. All residents of the apartment will share the mailbox.

Q: Is there a bus route close to the building?
A: Yes. The UBCO - OC #8 bus stops in front of our building. Transit time to the University is 15 minutes, transit time to the Okanagan College is 25 minutes.

Q: Is there shopping nearby?
A: Yes. There are 38 stores and restaurants just a 4 minute walk away. Included are McDonalds, Tim Horton's, 9 other restaurants, IGA grocery store, liquor store, Wings tap and Grill pub, two drugstores.

student housing information

Frequently asked questions

Cost FAQ

Q: What's included in the monthly rent?
A: All utilities, unlimited hi-speed wifi throughout the building, 100 HD, TV and music channels, fully furnished accommodations, apartment cleaning twice a month.

Q: Do we have to pay a security deposit?
A: Yes, one half a month's rent, which is refundable at move-out, as long as there are no outstanding issues.

Q: What if my plans change after paying the security deposit, and I have to cancel before my move-in date?
A: No problem! Your security deposit is fully refundable as long as you give us at least one month's written notice of cancellation before your scheduled move-in date.

Q: Do I have to sign a Lease?
A: Yes, student residents sign a 12 month lease.

Apartment FAQ

Q: Can I request to be roomed with another student of my choice?
A: Yes. You can. This is done through the online registration.

Q: How do you choose my roommates that I would share with?
A: We will match lifestyle, curriculum, interests based on the preference questionnaire you fill out as part of your registration.

Q: Can more than one student occupy a single bedroom?
A: No. Each bedroom is set up for single student occupancy.

Q: What will be in my furnished bedroom?
A: A single bed, nightstand, desk, swivel desk chair, closet.

Q: Are there locks on our bedroom doors?
A: Yes

Q: What is in the common area of each apartment?
A: The living rooms have couch, loveseat and chair, coffee tables, 50" HD TV, art. The Kitchens are fully outfitted with pots and pans, dishes, cutlery, with stools around the counters. The kitchens have stainless steel appliances - fridge, stove, dishwasher, microwave. Many suites have two fridges.

Q: Are linens supplied?
A: No. You need to bring your own bathroom and kitchen linens, and bedding linens.

Q: Are the apartments air conditioned?
A: Yes.

off campus housing FAQ

Residence FAQ

Q: What kind of WiFi coverage is included?
A: Wifi coverage is all throughout the student residence. It is not restricted to just your apartment. There are no limits to the number of devices you can connect at any given time, and there are no data limits.

Q: Is parking extra?
A: Yes. $40 - $50 per month, depending on vehicle size. There is limited parking space, so parking is on a first come first served basis.

Q: Are there on site laundry facilities?
A: Yes. We have 3 laundry rooms. $2 per wash and $2 per dry. The facilities will be open from 7:00AM to 11:00PM daily.

Q: Is there bike storage?
A: Yes. We have 2 storage lockers for bicycles, included at NC.

Q: Are pets allowed?
A: No.

Q: What are the amenities in the building?
A: A fitness room, a Yoga Studio, a Quiet Study, and Social Lounge. All are open from 7:00AM - 11:00PM daily. The Quiet Study will be open 24/7. The Social Lounge will have a large screen TV, pool table, foosball table and comfortable lounge area.

Q: IIs smoking in the Residence allowed?
A: No. This is a non-smoking Residence.

Q: What are the security features of the student Residence?
A: All entrance doors to apartments are SmartLock Keyed access. Security Access cards open all doors to the Residence, including amenity rooms. The Residence has 24 hour monitored security cameras throughout, as well as around the exterior of the Residence.

Q: What if I need to contact the property manager about a security or maintenance issue?
A: All residents will have text, email, and telephone contact details, to be able to reach the Property Manager 24/7.

Miscellaneous FAQ

Q: Will you have Residence Advisors living in the building?
A: We have three Residence Advisors living full time in the building. They are the first point of contact for any needs a resident may have.

Q: Will I have a mailbox?
A: Yes. There will be one mailbox designated for each apartment. All residents of the apartment will share the mailbox.

Q: Is there a bus route close to the building?
A: Yes. The UBCO - OC #8 bus stops in front of our building. Transit time to the University is 15 minutes, transit time to the Okanagan College is 25 minutes.

Q: Is there shopping nearby?
A: Yes. There are 38 stores and restaurants just a 4 minute walk away. Included are McDonalds, Tim Horton's, 9 other restaurants, IGA grocery store, liquor store, Wings tap and Grill pub, two drugstores.